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Services

Care that matches how you use the house

Whether you use your house yourself or let it out, the demands differ. That is why our services are grouped around both situations. Inspections and basic work are done by our own team; trade work goes to partner firms we have known for years.

Make an enquiry Straight to the services
Foundation

Three services every property needs

These three are the base of any arrangement, whether you let the house or keep it for yourself. Everything else builds on them.

Property inspections

Inside and out to a fixed checklist: roof, façade, windows, plumbing, electrics, damp, pests. After every visit you receive a report with photographs by email.

Keyholding and emergencies

Your keys are held in a secured cabinet and every removal is logged. After a storm, a leak or a break-in we are on site within hours.

Trades coordination

We obtain quotes from our partner firms, instruct them once you approve, attend while the work is done and check the invoice — summarised for you in English.

For owners who use the house themselves

Arrive and be on holiday straight away

Your house stands empty most of the year and should still be in the state you left it in. These services sit on top of the core arrangement.

Pool and garden

A pool forgives no pause. We test the water, dose it, clean filters and skimmers and keep the garden in shape — so nothing has to be laboriously recovered when you arrive.

In winter we close the pool down; in spring we bring it back into service, including a check of the equipment.

Included

  • pH and disinfectant measured, chemicals dosed
  • Basin, skimmer and filter system cleaned
  • Visual check of pump, plant and cover
  • Lawn mown, hedges and shrubs cut back
  • Irrigation checked and adjusted
  • Pool and grounds closed down and reopened seasonally

Arrival and departure

Instead of spending the first day of your holiday cleaning, you walk into a house that is ready: aired, clean, beds made, water and power checked. With a stocked fridge if you want one.

After you leave we take care of the final clean and secure the house for the empty months.

Included

  • Thorough clean before you arrive, airing, beds made up
  • Fresh bed linen and towels
  • Water, power, boiler and air conditioning function-tested
  • Welcome shop to your list (optional)
  • Final clean after departure
  • House secured: water off, shutters, appliances

Authorities, post and administration

Croatian official post arrives without warning and with a deadline. We take in your post, read it, translate what matters and tell you plainly whether you need to act and by when.

We also deal with utilities, the municipality and the building manager on your behalf — under an authority we draft together.

Included

  • Post received, reviewed and forwarded
  • Relevant letters translated into English
  • Deadlines tracked and flagged in good time
  • Contact with electricity, water and waste providers
  • Meter readings taken and documented
  • Attendance at appointments with the municipality and authorities
For owners who let

A local contact for your guests

Letting only works with somebody who opens the door on arrival and answers the phone when something goes wrong. These services are added to the core arrangement.

Guest support and check-in

We meet your guests in person, hand over the keys, explain the house and its systems and stay reachable during the stay. At check-out we inspect the property and report any damage to you immediately.

Late arrivals and last-minute changes are the norm, not the exception — we plan for them from the start.

Included

  • Personal check-in including a walk-through of the house
  • Keys handed over and taken back
  • Reachable for your guests throughout the stay
  • Check-out with condition check and damage report
  • Deposit handling to your instructions (optional)
  • English, Croatian and German

Changeover cleaning and laundry

Between two bookings there are often only a few hours. We clean, change the linen, restock consumables and tell you when something is missing or broken — before the next guest notices.

Included

  • Full changeover clean between bookings
  • Bed linen and towels changed, laundry service
  • Soap, paper and cleaning products restocked
  • Inventory check of crockery, textiles and contents
  • Photo documentation where anything is damaged
  • Scheduling along your booking calendar

eVisitor, tourist tax and reporting duties

Every guest in Croatia has to be registered in the eVisitor system, and the tourist tax is settled through it. We file the registrations on time and give you a monthly overview.

Please note: we are not permitted to give tax advice — for that we introduce you to a Croatian tax adviser.

Included

  • Every guest registered and deregistered in eVisitor
  • Filed within the statutory deadline
  • Tourist tax recorded and settled
  • Monthly overview of occupancy and levies
  • Price list displayed as Croatian rules require
  • Referral to a tax adviser where needed
For both groups

Building and renovation supervision

A renovation run from abroad is where most owners lose money: nobody is on site, variations go unchecked, dates slip without anyone noticing.

We represent your interests on the ground, from the quotation stage through to handover. You receive a weekly progress report with photographs and always know where the project stands.

Discuss a project

Before the start

  • Quotes obtained
  • Scope compared
  • Dates agreed

While work runs

  • Site visits
  • Weekly photo report
  • Variations checked

At completion

  • Handover on site
  • Snagging list kept
  • Invoices checked

Typical projects

Bathroom and kitchen refits, roofing, façades, pool construction, air conditioning, solar, terraces and grounds.

Who does the work

Our own team, plus firms we know

We are not a listings portal. Whoever drives to your house either belongs to our team or to a business we have worked with for years.

Our team

We do this ourselves

  • Property inspections
  • Keyholding and emergencies
  • Pool and garden
  • Cleaning and laundry
  • Guest support and check-in
  • Official post and translation
Partner firms

We instruct these

  • Plumbing, heating, air conditioning
  • Electrical work
  • Roofing and façades
  • Pool construction and plant
  • Joiners and decorators
  • Pest control

Always only after you approve — except for immediate measures to limit damage.

Outside our remit

We refer you on

  • Tax advice
  • Legal advice and notaries
  • Estate agency
  • Arranging insurance

We name people we have checked, but we do not act as advisers ourselves.

Common questions

About the services

Do I have to book everything in a section?
No. The core services form the base, everything else you combine freely. Many owners start with inspections alone and add pool, garden or cleaning later. Scaling up or down is possible at any time.
Can I book the own-use services if I let the property?
Yes — the split is only a guide. Many owners use the house themselves and let it the rest of the year. We then arrange the service so that your own stays are blocked out in the calendar.
How often does somebody visit the property?
You decide. The usual pattern is fortnightly inspections out of season and weekly visits in high summer. Where a property is let, the rhythm follows your booking calendar. After storms we inspect additionally, at no extra charge.
What happens if an inspection turns up damage?
We make the situation safe first, document it with photographs and contact you straight away. Then we obtain quotes from our partner firms and agree each step with you. Up to an agreed limit we may commission immediate measures ourselves so that no further damage follows.
Do you handle payments from my guests?
We handle eVisitor registration and the tourist tax. Rent and deposits we process only by explicit agreement and to your instructions. For the tax treatment of your rental income we will introduce you to a Croatian tax adviser.
Are you insured?
Yes. Public liability cover is in place for all work at your property. Our partner firms show proof of their own insurance before we instruct them. Your building insurance does not replace this — on request we check whether your policy matches how the property is actually used.
Free and without obligation

Which services does your property need?

Tell us briefly about your situation and we will say honestly what makes sense — and what you can save yourself.

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