Terms and conditions

§ 1 Scope and parties

1. These general terms and conditions apply to all contracts for property care and related services between Mathis Betz Investment d.o.o., Mandalinskih žrtava 12, 22000 Šibenik, Croatia, trading as Property Care Croatia (the “provider”), and its clients.
2. A consumer is any natural person entering into a legal transaction for purposes that are predominantly outside their trade, business or profession.
3. Terms of the client that differ from these do not become part of the contract unless the provider expressly agrees to them in text form.

§ 2 Formation of the contract

1. The presentation of services on this website is not a legally binding offer but an invitation to enquire.
2. Following an enquiry and, as a rule, an inspection of the property, the provider submits an individual offer in text form. The contract is formed when the client accepts that offer.
3. The provider stores the contract text. The language of the contract is English.

§ 3 Scope of services

1. The specific scope of services follows exclusively from the individual offer and the associated property checklist. The information on this website serves as orientation.
2. The provider carries out inspections, documentation and basic work with its own staff. Trade work and specialist services are placed with partner firms. In that respect the provider owes careful selection and coordination, not the trade work itself.
3. The provider owes careful performance, not a particular result. In particular, no uninterrupted monitoring of the property and no prevention of damage is owed.
4. Agreed response times apply subject to force majeure and to restricted access, in particular for properties on islands served by ferry and during storm conditions.

§ 4 The client’s obligations to cooperate

1. The client provides the provider, for the term of the contract, with the keys, codes and means of access required to enter the property.
2. The client grants the provider a written authority to the extent required, in particular to receive post and to communicate with utilities, administrators and public authorities, where this is contractually agreed.
3. The client informs the provider without delay of changes to the property, to access, to insurance cover or to ownership.
4. The client maintains adequate buildings and liability insurance for the property. The provider does not owe insurance cover for the property.

§ 5 Instructing third parties and immediate measures

1. Before instructing partner firms, the provider obtains quotes and instructs only after the client’s approval in text form.
2. By way of exception, the provider is entitled to arrange immediate measures to avert or limit damage without prior approval where prior consultation is not possible in time. The cost of such measures is borne by the client up to an amount of [amount] EUR per individual case. The provider informs the client without delay.
3. Unless expressly agreed otherwise, contracts for trade work are concluded directly between the client and the firm concerned. In that respect the provider acts as the client’s agent.

§ 6 Fees and payment

1. The amount of the fee follows from the individual offer. All prices are exclusive of statutory value added tax where it applies.
2. The basic fee is invoiced monthly. Additional services and costs advanced by the provider are shown separately and evidenced with receipts.
3. Invoices are payable in full within [number] days of receipt.
4. The provider receives no commission from partner firms it introduces.

§ 7 Term and termination

1. Unless otherwise agreed, the contract is concluded for an indefinite period.
2. Either party may terminate the contract giving [number] weeks’ notice to the end of a month.
3. The right to terminate for good cause remains unaffected.
4. Notice of termination must be given in text form. On termination the provider returns all keys and means of access without delay.

§ 8 Liability

1. The provider is liable without limitation for damage arising from injury to life, body or health, and for damage caused intentionally or by gross negligence.
2. In the event of slightly negligent breach of a material contractual obligation, liability is limited to the foreseeable damage typical of this kind of contract. Material contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the client may regularly rely.
3. Otherwise liability for slight negligence is excluded.
4. The firm concerned is liable for damage caused by instructed partner firms. The provider is liable for careful selection.
5. The provider maintains public liability insurance. Details are set out in the legal notice.

§ 9 Right of withdrawal for consumers

For a service, the right of withdrawal expires early where we have fully performed the service and began performance only after you gave your express consent and acknowledged that you would lose your right of withdrawal once the contract had been fully performed.

§ 10 Data protection

The processing of personal data is governed by our privacy notice.

§ 11 Governing law and jurisdiction

1. The law of the Republic of Croatia applies, excluding the UN Convention on Contracts for the International Sale of Goods.
2. Where the client is a consumer habitually resident in another member state of the European Union, the mandatory consumer protection provisions of that state remain unaffected.
3. Where the client is a business, the exclusive place of jurisdiction for all disputes arising from this contract is the registered office of the provider.

§ 12 Final provisions

1. Amendments and additions to this contract must be made in text form.
2. Should any provision of these terms be or become invalid, the validity of the remaining provisions is unaffected. The statutory provisions take the place of the invalid one.

Last updated: August 2026